Privacy Policy

At VitaNecto, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.vitanecto.com (the “Site”) or make a purchase. By using the Site, you consent to the practices described here. If you do not agree, please do not use the Site.

We are a Korean skincare retailer shipping products directly from Korea to customers in the USA, Canada and worldwide. Our policies comply with applicable data protection laws, including those relevant to international transfers.

Information We Collect

We collect information to provide a seamless shopping experience and improve our services. This includes:

Order and Account Information: When you place an order or create an account, we gather your name, billing and shipping addresses, email address, phone number, payment details (processed securely via third-party gateways), and product preferences.
Automatically Collected Information: As you browse the Site, we may collect device details such as your IP address, browser type, operating system, time zone, pages viewed, time spent on pages, and referral sources. This helps us understand site usage and detect potential fraud.
Communication Data: If you contact us via email, chat, or forms, we retain your messages and responses for record-keeping.
Marketing Preferences: We may collect your opt-in choices for newsletters or promotions.

We do not collect sensitive personal data unless necessary for order fulfillment, and we advise against sharing unnecessary details.

How We Use Your Information

Your information enables us to:

Process and fulfill orders, including payment processing, shipping from Korea, and providing order updates or invoices.
Communicate with you about your account, orders, promotions, or Site updates (with opt-out options).
Analyze Site performance, user behavior, and trends to enhance our offerings and personalize your experience.
Prevent fraud, resolve disputes, and ensure compliance with our terms.
Send targeted marketing, such as emails about new Korean skincare arrivals, based on your interests (you can unsubscribe at any time).

We retain your data only as long as needed for these purposes or legal requirements.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties to operate the Site, such as:

Service providers for payment processing, shipping (e.g., international carriers from Korea), and Site hosting (e.g., platforms like WooCommerce, Shopify).
Analytics tools (e.g., Google Analytics) to track usage trends, with anonymized data where possible.
Legal authorities if required by law, to protect our rights, or in cases of mergers/acquisitions.

Data may be transferred to Korea, the USA, or Canada, where safeguards like standard contractual clauses ensure protection. For more on third-party policies, visit Google Privacy.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to enhance functionality and track interactions. These small files store preferences, maintain login sessions, and measure Site effectiveness.

Essential Cookies: Necessary for Site operation (e.g., cart functionality).
Performance Cookies: Help analyze traffic and improve user experience.
Marketing Cookies: Deliver personalized ads; you can opt out via your browser settings.

To manage cookies, adjust your browser preferences or visit All About Cookies. Note that disabling cookies may limit Site features.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. This includes encryption for sensitive information and secure servers. However, no online transmission is fully secure, so we cannot guarantee absolute protection.

Your Privacy Rights

Depending on your location, you may have rights to:

Access, correct, update, or delete your personal information.
Opt out of marketing communications or data sharing for non-essential purposes.
Request data portability or object to processing.
Lodge complaints with data protection authorities.

To exercise these rights, contact us below. We respond within a reasonable timeframe (typically 30 days). EU/UK residents: We process data based on contract fulfillment or legitimate interests, with transfers protected under adequacy decisions or clauses.

Children’s Privacy

The Site is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, we will delete it promptly. Parents/guardians: Contact us if you believe we have collected your child’s information.

Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We’ll notify you via email or Site notice for material updates. Continued use after changes constitutes acceptance.

Contact Us

For questions, concerns, or requests about your data, email us at support@vitanecto.com. We’re here to help ensure your privacy is respected.

Thank you for trusting VitaNecto with your skincare journey.